Refund policy

At HerbalShades.com, we strive to provide our customers with high-quality personal care products and excellent customer service. We understand that occasionally, issues may arise that necessitate a refund. Please read our refund policy carefully to understand your rights and responsibilities when seeking a refund for products purchased from our website.

1. Eligibility for Refund:
   • You may be eligible for a refund if you meet one or more of the following criteria:
   • The product received is damaged, defective, or expired.
   • The wrong product was shipped to you.
   • You experienced an adverse reaction to the product, as verified by a healthcare professional.
   • You are dissatisfied with the product for any reason and wish to return it within the specified timeframe.
2. Refund Request Procedure:
• To request a refund, please contact our customer service team within 3 days of receiving the product.
• Provide your order number, the reason for the refund request, and any supporting documentation (such as photos of damaged products).
• Our customer service team will review your request and may ask for additional information if necessary.
3. Refund Processing:
• If your refund request is approved, we will initiate the refund process
• Refunds will be issued to the original method of payment used for the purchase.
• Please allow 15-20 business days for the refund to be processed and reflected in your account.
4. Return of Products:
• In some cases, we may require the return of the product(s) for which a refund is being requested.
• If return shipping is required, we will provide you with instructions and may offer to cover the return shipping costs.
• must be returned in their original packaging and in unused condition, unless the reason for the refund is due to damage or defect.
5. Non-Refundable Items:
• Certain items may not be eligible for a refund, including:
• Products that have been opened, used, or damaged by the customer.
• Clearance or final sale items.
• Gift cards or promotional items.
6. Cancelled Orders:
• If you cancel your order before it has been shipped, you may be eligible for a full refund.
• If your order has already been shipped, our standard refund policy applies.
7. Changes to Refund Policy:
• HerbalShades.com reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to the website.

By making a purchase on HerbalShades.com, you acknowledge and agree to abide by the terms of this refund policy. If you have any questions or concerns regarding refunds or our products, please don't hesitate to contact our customer service team for assistance.